Return & Refund Policy
At pipplio, customer satisfaction and trust are our top priorities. If any product does not meet your expectations, we offer a simple, transparent, and customer-friendly return and refund process.
Return Period
Customers may return products within 90 days from the date of purchase.
Return Eligibility
To qualify for a return:
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Items must be unused, in their original packaging, and in re-sellable condition.
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A proof of purchase (order confirmation or invoice) is required.
Free Return Shipping (USA)
pipplio provides free return shipping within the United States.
You will not be charged any return shipping fees.
Simply contact our support team, and we will email you a prepaid return label along with step-by-step return instructions.
How to Start a Return
To initiate a return, please contact us at:
Please include:
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Full name
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Order number
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Reason for return (optional but appreciated)
Our support team will get back to you promptly with the next steps.
Refund Process
Once your returned item is received and inspected:
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Refunds are processed within 5–7 business days.
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The refunded amount will be issued to your original payment method.
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A confirmation email will be sent once your refund is completed.
Exchanges
If you would like to exchange your product instead of receiving a refund, we’re happy to assist.
Simply inform us when you contact support, and we will arrange an exchange for the same or a suitable alternative product.
Order Cancellation
Orders can be cancelled before they are shipped.
If your order has already been dispatched, it must be returned following our standard 90-day return policy.
Contact Information
Company Name: pipplio
📞 Phone: +1 (provide your U.S. phone number)
📧 Email: support@pipplio.com
🕒 Business Hours: Monday–Friday | 8:00 AM – 5:00 PM
📍 Address: (Provide your official U.S. business address)
